1. Choose your substrate, choose size, then click "Design". If available, choose any additional accessories, finishes, or mounting available for your substrate.
2. Upload new images or choose from your Image Library.
3. Once you are satisfied, click "Approve".
4. Choose substrate quantity, then check the box "All of the information is correct" and "I approved the design".
5. Click "Add to Cart".
6. Click "Checkout", then sign-in, register, or continue as a guest customer.
7. Fill out shipping and payment information.
8. Click "Complete order". A confirmation of your order will be emailed to you.

Please upload your file as a high-resolution rate (300dpi). The larger your substrate, the higher resolution your file will need to be. We support the following file formats:

• JPG file (.jpg, .jpeg)
• PNG file (.png)

• The higher the resolution the better. For photos, the resolution rate from most current digital cameras works perfectly for our substrates. If your camera is 5 mega pixel or higher and you've taken the photo at the highest setting you won't have a problem. You can always upload your file and our intuitive image-editing tool will give you a warning if the resolution is too low.
• The ideal rule of thumb is 1 megapixel per square foot, however a 12” x 12” print should be at least 1/2 megapixel. A 2ft x 3ft (=6 square feet) should be at least 3 megapixels.
• Please note: All file formats should have a minimum of 300 dpi (dots per inch) resolution. Images designed for the web (i.e., websites, social media sites) have a low screen resolution of 72 dpi. Print images need to be created at 300 dpi or there will be a substantial drop in image quality.

• Our system supports RGB (red, green, blue) for producing digital prints. We have an accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key/black) to ensure proper 4-color printing.

• Social media photos are compressed images which means your file has been automatically resized to a smaller resolution (72dpi). For best printing practices, you should upload your design file from an original image file at the highest resolution possible (150dpi to 300dpi).
• Small resolution images may appear sharp on a computer monitor or phone screen, but once you print to a large substrate (like a 24” x 36”), your image is magnified with results that may look pixilated, blurry, stretched, out-of-focus, and/or colors may be offset.
• Please note that Instagram images are cropped square, so those images are best to print with a substrate size up to an 8”x 8”. Files that are cropped square may not translate to a more rectangle size (like an 8”x 10”). If you are unsure about your image file or have concerns, please contact support@fedexphotos.com. We’d be happy to help!

Save important paperwork to a flash drive or the cloud by scanning it at a FedEx Office location near you. Be sure to share with them the file resolution requirements above.

You should use a flatbed scanner with a minimum resolution of 300 dpi. Make sure you save in RGB JPEG mode. Use a high-quality low compression setting. See the suggested resolutions above for best results. Once you have your final acceptable image, you can then upload to our site.

Our onscreen editing will give you a proof of your product before completing your order. Please note that your proof will be saved in your Portfolio under My Account. If you have already placed an order and would like another proof before printing, there will be a $15.00 fee per proof. Please contact Customer Service at support@fedexphotos.com to request and pay the fee to receive the additional proof.

We print utilizing state-of-the art printing technology, inks, and coatings. We use several color measurement systems from X-Rite Corporation to keep your print calibrated to the highest quality standards in the industry.

If you have ordered a sign from us in the past and would like us to color match it, please reference the previous order number in the “Special Instruction for Order” section at check out. We will try our best to match your previous order history, but is not guaranteed.

We are not permitted to reproduce copyrighted material. Since you are uploading and creating your own product, it will be up to you to make sure you are not violating any copyrights. You may also email a copyright release form to the Customer Service Department at support@fedexphotos.com

If you are ordering a series of prints that you’re intended to hang consecutively, please do notate it in the notes section at check out. For example, if ordering 3 prints, note 1/3, 2/3, and 3/3.

Yes, we can create any size product in most media. We have many sizes to choose from please be sure you explored our site for all standard sizes available. Please contact our Sales Department at: support@fedexphotos.com for a fast quote on your custom size or product.

For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: support@fedexphotos.com

Once orders are approved online, they immediately go into production. If you need to make changes to your order, please contact customer service and they can help you with options.

We accept Visa, MasterCard, Discover and American Express. Your card is charged at the time of checkout online.

Go to the Login page and click the link that says, “Forgot your password?”. You will be prompted to enter in the email address from the account and the site will email you instructions. Your existing password or a temporary password will be sent to you. Please be sure to use the most recent email if you press the link more than once.

Please review the privacy policy at the bottom of our website.

Yes, our products are 100% guaranteed. We want you to love our products, so if you are not satisfied, please contact our customer service department within thirty days of shipping. If your product is damaged, you will need to keep all packaging materials and take pictures of the box and all packaging. We will work with you on a replacement or solution to your issue. All we ask is for you to return the product at your expense. Please contact customer service at support@fedexphotos.com with your questions/concerns.

A wrapped canvas is intended to be hung unframed. Canvas is stretched and mounted on a 1-1/2” thick 1-1/2” wide or 3/4” thick 1-1/2” wide wooden stretcher/strainer bars. The sides and corners are wrapped. No staples are visible. It's ready to hang on your wall!

We have 4 finishing options:

1 ½” Thick Gallery Wrap: Your print will be stretched over a wooden frame. The image will flow over the four sides of the canvas. These come ready to hang and do not require a picture frame (Keep in mind your photo will bend around the edges, so crop accordingly.) They come in both thin and thick versions. Thick Gallery Wrap - The canvas is wrapped around a 1-1/2 inch thick wooden stretcher frame. The image wraps around the sides for a clean modern look, finished and ready-to-hang.

¾” Thin Gallery Wrap: The canvas is wrapped around a 3/4-inch wooden stretcher frame. Gallery Wraps feature your image stretched side to side and the photo wrapped around the four edges. Therefore if you order an 8 x 10 print, standard 3/4-inch thick frame, your image will actually be printed 9 1/2 x 11 1/2. If you order it on a thick 1 1/2 inch frame, then your image will be printed 11 x 13. You can see your image is actually printed much larger than the size of the canvas print you order. Make sure you keep in mind that since your image is wrapped around the edge, you will need to crop accordingly. This is the reason we give you a live preview of your canvas image before you order.

Museum Wrap: Your print will be stretched over a wooden frame. The image will be printed full-frame and will stop at the front edge of the frame. The edges are white, black, or a color of your choice. These are ready to hang, or you may have them framed. The edges can be thin (3/4 inch) or thick (1- ½ inch). This is a great option if you don’t want the picture wrapping around the edges, your photo does not have room for cropping, or you are framing your canvas print. Please look at the examples and differences on the main page of the web site.

Canvas Roll: The options are endless when deciding how to display your canvas print. Your image will be printed on canvas and then sent on a roll or flat depending on the size, ready to take to your favorite frame shop.

The canvases are quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth, but we cannot guarantee or recommend this. Should the canvas get nicked and lose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

Canvas characteristics: Your images are printed on the highest quality archival canvas available. Printing on canvas gives a unique effect and every print is a little different. The material is real canvas and with a true weave pattern that you will see through your photo. Due to the fact that this is a natural material, you will typically see variations in the canvas material that will show in your print. This is not a defect but a natural characteristic of the product. Your color will slightly differ from your original with color and contrast varying up to 5%.

*PLEASE NOTE: Hanging hardware is included as a courtesy, it can be removed or assembled in the orientation desired. If you happen to receive your print without the hanging attachments or incorrect orientation, please contact Customer Service to request one additional set of hanging attachments.

We use archival quality inks, canvas and materials and test results have been shown that your product will last over 75 years.

Metal prints are printed on aluminum that has a coating applied with state-of-the-art coating machines. The coating that is applied sometimes contains some small imperfections such as small divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections.

Metal Print Finish: We use very high-quality UV heat cured printers. A thin layer of white coating is applied to the aluminum to enhance the color process. This process produces a vibrant satin finish. Due to a layer of white coating applied beforehand, we recommend that you take this in consideration and use a photo with minimal white for best results. We do our best to print your order as placed however, there is a slight cropping variation of 5% due to your image printing full bleed.

Our metal prints are made from .045” aluminum and designed to last a lifetime. They will not rust or tarnish. They have a wood or composite backing with a hanging groove or loop. The images are printed, and UV cured to the front however not designed to be in direct sunlight. You may hang them outside, but we cannot guarantee that the prints will not eventually fade. You do not want to get them wet or hang them where weather could cause damage.

Heat fused product characteristics: Heat fused products are printed on aluminum or other material that has a finish applied with state-of-the-art coating machines. The coating that is applied sometimes contains some small imperfections such as divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections. Your color will slightly differ from your original with color and contrast varying up to 10%.

Your images are printed with the highest quality archival inks and materials available. Printing on glass gives a unique effect and every print is a little different. Since this is a natural material, you will typically see variations in the material that will show in your print. This is not a defect but a natural characteristic of the product. Your color will slightly differ from your original with color and contrast varying up to 5%. We do our best to print your order as placed; however, there is a slight cropping variation of 5% due to your image printing full bleed.

Glass prints characteristics: Glass products are printed with state-of-the-art high-definition printing equipment. The materials sometimes contain some small imperfections such as divots or bumps. We inspect each sheet carefully and if there are imperfections, we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections. Your color will slightly differ from your original with color and contrast varying up to 5%.

The glass is similar to normal household glass on the front. You can use diluted vinegar or Windex and clean the front. Use a soft cloth or handkerchief and spray the cloth first and then clean the glass. Do not put any type of chemicals on the sides or back of the glass.

YES! We use high quality polished glass made for photo and picture frames. It is not tempered or auto safety glass. We adhere a special foam backing that is used to block out any light coming from the back, give additional depth-of-field and protect the glass from shattering if it is dropped or broken. Like any other glass product in your house, it is breakable. Take extreme care when hanging, mounting, and displaying your product. If you drop or break the glass, be sure and clean the area very thoroughly. We cannot be responsible for any issues related to damage of your product or if your product does any additional damage to surrounding areas or individuals.

Yes, the benefits of using a renewable and readily available alternative source of material are endless. From a forestry standpoint, bamboo can be grown with no added fertilizers, pesticides or irrigation and can sequester up to 70% more carbon per year than a hardwood forest. Uses and applications for bamboo are plentiful: furniture, flooring, plywood, veneers, bicycles, fabrics and now bamboo prints. The bamboo products are Soybond manufactured without added formaldehyde and are available FSC® 100% Certified.

Benefits of printing your images on Bamboo: The process of digitally printing directly to the bamboo allows for the natural wood grains to come through the image, colors overlay off the natural grain to create a one of kind piece. By directly printing onto the bamboo, we are utilizing the natural features of the wood grain to compliment your image. Keep in mind printing on bamboo will alter your final image colors; therefore, the results will vary from your original photo.

Bamboo product characteristics: We do our best to print your order as placed, however, there is a slight cropping variation of 5% due to your image printing full bleed. Wood products have natural imperfections that will show through your image. This is a characteristic of all wood products and only enhances the authentic nature of the product. Each product is unique and crafted to order in Houston, Texas.

Please note that we are not able to refund wood products due to natural imperfections in the material.

Bamboo sizes: All sizes are approximate and can vary up to 1/8" to 3/16" of stated actual dimensions

The product ships ready to hang with hanger attachments on the back or keyhole slot. We don’t include or attach wires since it can damage your print during shipping and many customers do not use the wire for hanging. You may choose to add your own hardware if you have a preference on hanging your artwork. Be sure a hang your product securely to the wall since it is breakable.

The bamboo is quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust all non-printed surfaces with a dry, soft, cloth. Please note that we do not recommend hanging your bamboo prints outdoors.